I fly about 75,000 to 100,000 miles a year and have been doing so for the last 10 years or so. In general, I find airline employees to be hard-working, courteous, and very capable of doing a good job. However, it is the customer service policies of airlines, in this particular story, the bad customer service of British Airways, that makes you wonder if management is just out of touch, or just incredibly arrogant and dismissive. Read The Traveling Professor's story and we let you decide if British Airways has the worst customer service in the industry.